Communication Skill IT 402 Class 10

1. What is communication skill?

    

   Communication skills are those skills which are needed to speak and write properly.

    

   • A person who is able to speak appropriately while maintaining eye contact with the audience, uses varied vocabulary and articulate speech to suit the need of the audience is generally said to be an effective speaker

    

   • Similarly, an effective writer should be able to use written words in various styles and techniques to communicate his/her message and ideas to the readers.

    

2. What is the importance of communication?

    

   Your ability to communicate clearly and share thoughts, feelings and ideas will help you in all your relations with other people.

    

   • Inform: You may be required to give facts or information someone. For example, communicating the timetable of an exam to a friend.

    

   • Influence: You may be required to influence or change someone in an indirect but usually important way. For example, negotiating with a shopkeeper to reduce the price or helping a friend to overcome stress due to examination any other reason

    

   • Express feelings: Talking about your feelings is a healthy way to express them. For example, sharing your excitement about doing well in your exams or sharing your feelings with your parents and friends.

    

3. What are the Elements of Communication?

    

   Communication is a two-way exchange of information, i.e., giving and receiving. Speaking and writing to someone are examples of giving information. Reading and listening to someone are examples of receiving information.

    

4. What is perspective in communication?

    

   Perspectives are ideas, views, or fixed ways of thinking. These sometimes affect our communication. For example, if you have a fixed idea that your teacher or father is strict, even when they are being friendly, you may think they are scolding you. In the same way, others may also have fixed ideas about you, which affects whatever you say to them.

    

5. What are the factors affecting perspective in communication?

    

Language: In case of use of incorrect words, unfamiliar language and lack of detail, language can act as a barrier to communicate what one wishes to convey. For example, language can act as a barrier when an Indian who only knows Hindi and a Chinese who only knows Mandarin want to interact with each other.

 

Visual Perception: Judging people or situations by how they look. For example, a man wearing torn clothes is poor. Past Experience Letting our earlier experience stop us from understanding or communicating clearly. For example, “This shopkeeper cheated me last time. Let me be careful.”

 

Prejudice: Fixed ideas, such as thinking “No one in my class listens to me” may stop a student from communicating openly in the class.

 

Feelings Our feelings and emotions, such as lack of interest or not trusting the other person affect communication. For example, “I am sad. Let me not talk.”

 

Environment Noise or disturbance in the surroundings may make communication difficult. For example, speaking while walking on road.

 

Personal factors your own feelings, habits and ways of thinking (for example, fear, and low confidence) may make communication difficult.

 

Culture Signs which have a different meaning in different cultures, such as showing a thumb may mean ‘good job’ for some people but may be insulting to others.

6. What are the 7 C’s of effective communication?

Clear: Be clear about what you want to say.

Concise: Use simple words and say only what is needed.

Concrete: Use exact words and phrases.

Correct: Use correct spellings, language and grammar.

Coherent: Your words should make sense and should be related to the main topic

Complete: Your message should have all the necessary information.

Courteous: Be respectful, friendly and honest. 

7. What is verbal communication?

Verbal communication is the sharing of information by using words. Verbal communication is important because if you do not use the right words, you will cause confusion and you will not be able to communicate what you want.

 

Type of Verbal Communication

Oral or Spoken Communication: Communication which involves talking

Written Communication: Communication which involves written or typed words

 

8. What are the advantage and disadvantage of verbal communication? 

Advantages of verbal communication : Verbal communication is easy and quick. You can say what you want and get a quick response. It is an easier form of when you have to exchange ideas.

Disadvantages of verbal communication : Since verbal communication depends on words, sometimes the meanings become confusing and difficult to understand if the right words are not used...

 9.What are the 3 P’s useful for developing public speaking skill?

Speaking in front of a large group makes most people nervous. You can use the 3Ps (Prepare, Practice, Perform) method to get over your fears, and become a confident and effective speaker.

Prepare - Think about your topic Think about what your listeners need to know about the topic Think about the best way to make your listeners understand your topic Write what you plan to say

Practice - Practice by yourself first. Talk in front of a mirror Talk in front of your family and friends and ask them what they think Speak clearly, loudly and at the right speed (not very fast not very slow)

Perform - Take a few deep breaths if you are feeling nervous. Think about what you have prepared and start speaking confidently. 

10.What is nonverbal communication?

Non-verbal communication is the message we send to others without using any words. We send signals and messages to others through expressions, gestures and body postures.

Types of nonverbal communication.

            Facial Expression, Posture, Body Language, Touch, Eye Contact

11.What is the importance of nonverbal communication?

 

Non-verbal communication makes our message stronger.

• Using the right gestures and postures helps us to be professional at work.

• Using the right gestures while speaking makes our message more effective.

• Knowing non-verbal communication helps us understand our audience’s reaction and adjust our behavior or communication accordingly.

• If verbal messages are blocked by noise or distance, etc., we can use hand movements to exchange our message.

12. What is visual communication?

 

Another important method of communication is visual communication, which involves sending and understanding messages only through images or pictures.